General Introduction

When you access and use this website and any of the products available through the website you agree to the following terms and conditions. By visiting and making purchases using this site you are agreeing to all of the Terms and Conditions, and we may update these from time to time. Please check back regularly to see any changes we may have made to these Terms and Conditions.  Any new features or tools which are added to the current store shall also be subject to these Terms and Condition. 

 

You may access this website on a temporary basis, and we reserve the right to withdraw or amend the site or products or other materials within it without notice. We will not be liable if for whatever reason this Website is not available at any given time. Occasionally we may deny access to part or all of this Website. Occasionally our content may contain links to other websites which are not operated by us. We have no control over such sites and accept no responsibility for them or for any loss or damage that may arise from your use of them. Each such site will have its own terms with which you will need to comply if you wish to use the site. 

 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

 

Privacy Policy 

Our Privacy Policy states how we use your information. By using our Website, you consent to the processing described therein and warrant that all data provided by you is accurate. 

 

Information about Augment Pro

This website is operated by BdR Creatives Ltd (Company No 7257408) whose registered office is at Oast Cottage, Meresborough Lane, Meresborough, Rainham, Kent ME8 8PR.

 

Acceptance of Terms

By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

 

Terms of Use

By agreeing to these Terms and Conditions you confirm you are at least the age of majority in your country of residence.

 

We require all persons wishing to make a purchase to provide evidence of qualification to use our professional products.  By doing so you confirm you are suitably qualified to use these products in a professional capacity. You may not use our products if you are not qualified to do so, or for any illegal or unauthorised purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

 

Any breach or violation of any of the Terms will result in an immediate termination of your Services.

 

Prohibitions of Use

You must not misuse or abuse this website or people who visit it. You must not: either commit or encourage any criminal offence; assist or cause transmission or distribution of a virus, trojan, worm, or post any other malicious material; hack into any feature of the website; cause data corruption; cause annoyance or offence to other users; infringe any other person's proprietary rights; send any unsolicited advertising or promotional material; or behave in any way which might constitute a criminal offence under the Computer Misuse Act 1990 and it’s successors. We will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Examples of misuse are any form of racism, incitement to religious hatred; any type of extreme material; harassment; defamation and intellectual property offenses.

 

We will not be liable for any loss or damage from a DDOS attack, viruses or malware that may infect your computer equipment, software, data or other material due to your use of our Website whether downloading material from the site or linking to any other website from it.

 

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

 

BdR Creatives Ltd t/a Augment Pro will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of BdR Creatives Ltd, its employees or agents.

 

Governing Laws and Jurisdiction

This agreement will be governed entirely by the laws of England and any user of the website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

 

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.  You agree that it is your responsibility to monitor changes to our site.

 

Severance & Termination

If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force. If you have any concerns about material which appears on our site, please Contact Us.

 

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms of Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

 

Terms of Sale

By placing an order via our website you’re offering to purchase a product on and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price.

 

Contract

When you place an order, you’ll receive an acknowledgement e-mail confirming receipt of your order; this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we confirm to you that your goods have been dispatched. The risk in the goods will be yours when delivery has been taken. These terms constitute the whole contract and cannot be varied.

 

Pricing & Availability

The price you pay for the goods in your order is set out on the website on the date you place your order. All prices are inclusive of VAT, although we show the exclusive of VAT price for your information only.

 

All products are subject to availability - we may not be able to supply your order.  If any products ordered and paid for cannot be shipped within a reasonable time we will happily give you a full refund. 

 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

 

Prices for our products are subject to change without notice.  We also reserve the right at any time to modify or discontinue any items or our entire Service without notice at any time.

 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy.

 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

 

We reserve the right, but are not obligated, to limit the sales of our products and / or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. 

 

Delivery costs will be charged in addition and you’ll be asked how you’d like your goods delivered at the checkout.

 

Discount Codes

Sometimes we might run discount codes. These are normally limited by time and will not be backdated or forward dated. Any special conditions relating to such codes will be issued at the time of the code.

 

Shipping Timelines

We aim to ship all orders within three working days of receipt of order and associated payment.  

 

In case of any items being out of stock we will contact you to discuss whether you would like to receive the items currently in stock with the remaining items following on, cancel the out of stock items or another option agreeable to all parties.

 

In case of an order being urgently required, we suggest you contact us to advise us of your required delivery date to ensure we can meet this. More in our Shipping Policy.

 

Delivery Method

The delivery method is indicated as part of the order confirmation process. The method is indicative only and so are the delivery times. Time is not of the essence of the contract and a delivery delay does not constitute a breach of the terms of this contract. This does not affect your statutory rights under law. We may use another carrier method at our sole discretion if the chosen method is unavailable.

 

An item will not be counted as lost in transit until either we have satisfied ourselves that this is the case or four weeks have passed since the ship date. We will make a full refund for you if either of these happens or we'll replace the lost items if they are still available.  Please notify us of a delayed (non-delivery) shipment within four weeks of the order date as claims after this time won't be accepted. 

 

More in our Shipping Policy.

 

Returns and Refunds

We hope you love your products as we are committed to offering our customers the best value products and service available. However, if there is a problem with your order, we request you notify us within 14 days so we may advise you of the necessary steps before returning the products.

 

Please note, due to due to health protection or hygiene reasons under the Consumer Contracts Regulation section 28(3)(a) many of our products will be delivered in a sealed package, which, once opened, means they are not eligible for return / refund (unless faulty).

 

All such items will be delivered in a clear, sealed bag.  Please check the items carefully before opening the package as we cannot accept any returns once the seal or bag is broken.

 

If you feel the products you received are faulty in any way, please contact us within 14 days of delivery and we will do our best to work with you to replace or otherwise rectify the issue.

 

Unless faulty, to be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

If you return items, we recommend that they are securely packaged and that you include the original dispatch note with the returned items clearly marked.  We cannot accept any liability for goods lost in transit so we suggest you use a suitable traceable delivery service with a suitable level of insurance for the items you return.

 

Unless otherwise agreed, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

Refunds will be processed within 10 working days of the date we receive your returned goods (provided that you have returned the goods to us in their original condition).   Refunds will only be made against the original credit/debit card used.

 

Losses and Limitation of Liability

Augment Pro (and the parent company BdR Creatives Ltd) liability in any way arising out of the subject of this contract shall not exceed the total value of the goods delivered and shall not, under any circumstances, be liable to the buyer for any consequential, indirect or economic loss or damages.

 

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

 

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

Indemnification

You agree to indemnify, defend and hold harmless Augment Pro and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

 

Contact Information

Questions about our Terms and Conditions should be sent to us at hello@augmentpro.co.uk